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Returns | Complaints

Returns

You have the right to return or exchange the goods, but only if they are returned in the same condition as they were shipped, not bearing the signs of usage. The goods must be returned at the client’s own expense, within 14 working days from the date of arrival and with the courier of client's choice (except the post).Any duties and taxes paid are non-refundable.The returned goods must be accompanied by all necessary documentation. Please declare it as 'GOODS RETURNING' on your commercial invoice and keep your tracking number for your records. Refunds will be issued within 14 days of receipt of returned merchandise.

Complains

please contact us via email: info@etapeofficial.pl


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